Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 21 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, we ship our products all over the globe.
Please note that shipping rates could vary depending on your region. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
Warranties
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All our products are subject to quality control.
Our warranty provides a one year guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover improper use, or other issues that are not attributable to a manufacturer defects.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within 30 days after the purchase is made.
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When an order does not include Redo return coverage, all return shipping costs are handled by the customer.
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.